Refund policy

REFUND POLICY

At Puriva Wellness, your satisfaction is our priority. We offer a 60-Day Money Back Guarantee on every order — because we believe in what we make.

Requesting a refund: Email us at support@purivawellness.com within 60 days of receiving your order. Include your order number and a brief description of your experience. We will process your refund within 3–5 business days. No need to return the product.

Conditions:

• Requests must be submitted within 60 days of the delivery date
• Limited to one refund per customer
• Applies to first-time bundle purchases

Wrong or damaged items: If you received a damaged product or the wrong item, reach out to support@purivawellness.com with a photo of what you received. We will send a replacement at no cost, no questions asked.

Refund processing: Once approved, refunds are returned to your original payment method within 3–5 business days. Processing times may vary depending on your bank or card provider.